tag:status.cognitive3d.com,2005:/historyCognitive3D Status - Incident History2024-03-29T06:24:11-07:00Cognitive3Dtag:status.cognitive3d.com,2005:Incident/200483482024-02-22T18:00:56-08:002024-02-22T18:00:56-08:00Data Pipeline Migration<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:07</var> PST</small><br><strong>Scheduled</strong> - Cognitive3D is continuing our data pipeline migration to an improved cluster. This may impact availability of dashboards or incomplete datasets/queries. This does not impact data collection. We'll have platform restored to full service as soon as possible. Thanks for your patience.</p>tag:status.cognitive3d.com,2005:Incident/195551172023-12-29T20:00:19-08:002023-12-29T20:00:19-08:00Data Pipeline Migration<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>20:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>18:41</var> PST</small><br><strong>Scheduled</strong> - Cognitive3D is continuing our data pipeline migration to an improved cluster. This may impact availability of dashboards or incomplete datasets/queries. This does not impact data collection. We'll have platform restored to full service as soon as possible. Thanks for your patience and happy holidays.</p>tag:status.cognitive3d.com,2005:Incident/195484402023-12-28T20:00:33-08:002023-12-28T20:00:33-08:00Data Pipeline Migration<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>20:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>18:38</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>08:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>22:56</var> PST</small><br><strong>Scheduled</strong> - Cognitive3D is currently migrating our data pipeline to an improved cluster. This may impact availability of dashboards or incomplete datasets/queries. This does not impact data collection. We'll have platform restored to full service as soon as possible. Thanks for your patience and happy holidays.</p>tag:status.cognitive3d.com,2005:Incident/195084062023-12-22T23:05:25-08:002023-12-22T23:05:25-08:00Data Pipeline Migration<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>23:05</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:32</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:16</var> PST</small><br><strong>Scheduled</strong> - Cognitive3D is currently migrating our data pipeline to an improved cluster. This may impact availability of dashboards or incomplete datasets/queries. This does not impact data collection. We'll have platform restored to full service as soon as possible. Thanks for your patience and happy holidays.</p>tag:status.cognitive3d.com,2005:Incident/193801172023-12-08T17:37:17-08:002023-12-08T17:37:17-08:00Degraded Performance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>17:37</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:35</var> PST</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation; Everything should be fully operational.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Identified</strong> - We have identified an issue affecting site performance and are working on a fix. You may experience slower-than-usual loading times and intermittent disruptions on the dashboards.</p>tag:status.cognitive3d.com,2005:Incident/186150952023-10-14T15:21:27-07:002023-10-14T15:21:27-07:00Infrastructure Upgrades<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>15:21</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>15:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. There may be minor interruptions to some services. Data collection will not be affected.</p>tag:status.cognitive3d.com,2005:Incident/174644602023-06-03T11:15:27-07:002023-06-03T11:15:27-07:00Session Processing Delays<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Resolved</strong> - This issue has been resolved. Sessions that came in during this period may take some time to appear in the dashboard.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>10:52</var> PDT</small><br><strong>Investigating</strong> - We are investigating interruptions with our data pipeline. Data collection is unaffected, but there may be delays in processing incoming sessions.</p>tag:status.cognitive3d.com,2005:Incident/169566462023-04-28T14:07:51-07:002023-04-28T14:07:51-07:00Infrastructure Upgrades<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>14:07</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>15:02</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Services may be temporarily unavailable or delayed for brief moments during this period.</p>tag:status.cognitive3d.com,2005:Incident/169952582023-04-28T10:07:21-07:002023-04-28T10:07:21-07:00Data Pipeline Outage<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>10:07</var> PDT</small><br><strong>Resolved</strong> - We have resolved the issue. Sessions that occurred during this period may take up to 24 hours to show up.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Identified</strong> - We are experiencing issues with our data pipeline. We have identified the issue and are working on a fix now. There will be a delay in processing sessions but no data will be lost.</p>tag:status.cognitive3d.com,2005:Incident/169566142023-04-27T14:30:08-07:002023-04-27T14:30:08-07:00Infrastructure Upgrades<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>14:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>14:58</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Platform will be available, but there may be delays in recent sessions getting processed.</p>tag:status.cognitive3d.com,2005:Incident/162542292023-02-23T11:45:23-08:002023-02-23T11:45:23-08:00Platform Upgrades<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:45</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:44</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>11:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:58</var> PST</small><br><strong>Scheduled</strong> - Services may be degraded while we deploy some big changes. Data Collection will not be affected.</p>tag:status.cognitive3d.com,2005:Incident/158661312023-01-17T13:31:46-08:002023-01-17T13:31:46-08:00Deploying SSO<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:31</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>12:54</var> PST</small><br><strong>Scheduled</strong> - We are deploying a new major feature (Single Sign On). Services will continue to be available but there may be some increased delays and load times.</p>tag:status.cognitive3d.com,2005:Incident/157749892023-01-04T18:35:38-08:002023-01-04T18:35:38-08:00Infrastructure Upgrade<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:35</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:05</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:03</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cognitive3d.com,2005:Incident/123859812022-10-29T16:14:13-07:002022-10-29T16:14:13-07:00Infrastructure and Network Upgrades<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>16:14</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>16:07</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing infrastructure and network upgrades during this period. Services may be briefly degraded or unavailable.</p>tag:status.cognitive3d.com,2005:Incident/112247052022-09-24T16:14:26-07:002022-09-24T16:14:26-07:00DNS and TLS Upgrades<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>16:14</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>12:59</var> PDT</small><br><strong>Scheduled</strong> - Some services will be temporarily unavailable while we upgrade our TLS protocol and update our DNS settings</p>tag:status.cognitive3d.com,2005:Incident/111967632022-09-20T14:21:13-07:002022-09-20T14:21:13-07:00Certificate errors on dashboard and data collector API<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:21</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:09</var> PDT</small><br><strong>Update</strong> - Data collection is back, we are working on getting dashboard and scene explorer back now</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:11</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. Data collection will be cached on the SDK until the service comes back online.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:04</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cognitive3d.com,2005:Incident/106900052022-07-25T20:22:40-07:002022-07-25T20:22:40-07:00Some data may be temporarily unavaliable<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>20:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>18:38</var> PDT</small><br><strong>Monitoring</strong> - We have completed the maintenance and are confirming the platform is stable. All services are running. Some data may be unavailable or delayed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>18:21</var> PDT</small><br><strong>Update</strong> - We are still working on getting the dashboard up and running again, but data collection is fully operational now.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>17:34</var> PDT</small><br><strong>Identified</strong> - We are finishing up some maintenance, services will be unavailable in the meantime. We should be back in a few minutes.</p>tag:status.cognitive3d.com,2005:Incident/105731752022-07-25T17:30:34-07:002022-07-25T17:30:34-07:00System Maintenance<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>17:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>21:38</var> PDT</small><br><strong>Update</strong> - Maintenance period has been delayed to this Monday.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>Scheduled</strong> - The dashboard and API will be unavailable/degraded while we upgrade our database and servers. The data collector will be unavailable for part of the maintenance, the SDK will cache data locally until the data collector comes back online.</p>